XPeng has confirmed it will not only honour all offers made by previous importer TrueEV, but it will also extend its warranty to every G6 already sold into the Australian market.
The factory-backed XPeng entity, which has been involved in a legal stoush with TrueEV for some time, has now made the commitment to existing owners to address 'uncertainty' created from its legal proceedings.
XPeng says it will review documents surrounding various promotional offers made by True EV prior to the discontinuation of its distribution agreement and subsequent legal proceedings.
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This includes the much-reported $5000 cashback promotional offer, which many G6 buyers have yet to receive, a confirmation of an extended promotional 10-year warranty offering, complementary scheduled maintenance offers, as well as other "miscellaneous promotional and campaign offers".
XPeng expands customer service team to speed up responses to existing owners
The brand encourages any existing XPeng owners to contact it directly. It says cases will be reviewed individually and the company will "work with customers to reach an appropriate outcome".
The company says it has expanded its customer support team to handle enquiries "promptly".
XPeng says it will extend its factory-backed seven-year and unlimited kilometre warranty to all existing G6 vehicles purchased through TrueEV or any of its authorised dealers. The warranty will be as per the new factory-backed operation's warranty documentation.
The seven-year warranty is limited to 160,000km for commercial use, while the high-voltage battery, battery management system and drive motor unit is covered by a separate eight-year and 160,000km warranty.
The paint is covered for five years and unlimited kilometres and the anti-corrosion and rust warranty is seven years and unlimited kilometres.
The Chinese upstart expands its footprint and solidifies its position in Australia
XPeng also added it was formalising its participation in the motor vehicle service and repair information sharing scheme, "supporting customer choice in where and how vehicles are serviced".
XPeng is expanding its factory-backed dealer network so that new and existing owners can service their vehicles at genuine workshops. The brand has 25 showrooms but plans to double this network to 50 in six months.
During its stoush with its previous importer TrueEV, XPeng has come under criticism for leaving existing G5 owners in the lurch when it comes to parts, servicing, warranty claims, and promotional offers offered under the TrueEV arrangement.
The new announcement should come as a relief to existing owners waiting for cashback, parts, or servicing, although the reality of XPeng's roll-out of these promises remains to be seen.
New model onslaught due over the next year
The company is forging ahead with a renewed plan for model launches, announcing it will add the L03 coupe small SUV to the range before the end of the year, alongside plans to launch the L05 mid-sizer as a more affordable alternative to the G6 and the G9L large SUV seemingly in place of previous plans to launch the standard G9 under the previous importer.
The company also said it will launch range-extended models in 2027, and its new flagship GX large SUV will arrive at a later date.